Who We Are

Opswerks specializes in making data center and cloud operation teams thrive. Our philosophy is about making technology "werk"​ for our customers by tailoring solutions to their exact needs. We believe that products, services, tools and processes should serve the needs of people, NOT the other way around.

Our global team of service architects, infrastructure admins and software engineers have built and operated some of the world's largest, most scalable environments over the past two decades. From 24/7 monitoring to infrastructure design to application development, our team of talented, creative and dynamic people has got it all covered.

Join us at Opswerks. Together, we can make technology "werk" for the people.

Your Role

Do you have a passion for great talent and Engineering? Enjoy big challenges, working with and learning from a high-performing team? Do you want to take part in driving the next big business for OpsWerks?

We are looking for a Technical Learning Lead to manager the full technical training cycle for the company’s internship program and Product Services Group (PSG). As the Technical Learning Lead you will have the opportunity to build the IT Engineering Skills Training program for our engineering workforce. We are in the early stage of a multi-year strategy and you will own, soup to nuts, our process of designing and delivering technical professional development. Your skills in managing large programs, organizational effectiveness, change management, learning and IT Engineering skills will be critical to ensure engagement and adoption of this new program.

You'll support this effort by:

• Project managing the efforts to support the program launch (that includes systems, business processes, training deployment, and change management).

• Partnering with internal stakeholders to ensure our Learning Management System (LMS) and the LMS Suppliers will perform the needed functionality to provide a seamless and positive user experience

• Creating technical learning and development programs for teams and groups
  
• Providing consulting services for technical skills training to internal client groups
  
• Managing external vendors and training suppliers.

If you’re an expert with technology and have experience creating and coordinating training courses in a corporate environment, we’d like to meet you.

The Technical Learning Lead advocates and maintains the integrity of a thriving learning environment. Personifies OpsWerks values, and demonstrates a passion for the OpsWerks customer experience. As Training Lead you will work collaboratively with all aspects of the business to create a structured, open and sustained learning environment.

You will develop a custom training plan for The Academy Internship and work with PSG for their continuous upskilling. Monitor the overall effectiveness of programs and ensures all are implemented within quality standards.

You will deliver on tight timeframes for training completion, with an average completion percentage in the 90th percentile.

You will hold our people to high work behavior standards, giving in the moment relevant and specific feedback while leading the learning specialists in providing overall learning program structure.

Your Responsibilities

Learning Management

• Develop a custom training plan for The Academy Internship and work with Product Services Group for their continuous upskilling. Monitors the overall effectiveness of programs and ensure all are implemented within quality standards.
• Deliver on tight timeframes for training completion, with an average completion percentage in the 90th percentile.
• Hold our people to high work behavior standards, giving in the moment relevant and specific feedback while leading the learning specialists in providing overall learning program structure.
• Developing technical training courses for various levels (beginners, intermediate and advanced)
• Coordinate Learning Management System (LM) product-related trainings, including presenting new features and simulating activities in a demo environment

Data Analysis

• Review data and market research and consults with the business to recommend and implement a training plan that addresses both business demand and talent availability; reviews and analyzes data to improve engineering performance.
• Conduct regular individual and team skills gap analysis

Your Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field OR 5+ years technical training experience in information and technology or industry experience related to role
• Minimum four (4) years in a leadership role working with project or functional teams.
• Experience in developing technical course content both for novices and experts with technology
• Minimum of two (2) years of web-based learning platforms and modern educational techniques; such as learning management systems (LMS’s), basic learning technologies (e.g., webinar tools, Adobe Connect, Articulate Storyline, Canvas, Absorb, Moodle, Open edX)
• Excellent communication skills with the ability to explain technical terms using simple language
• Additional certification in training (e.g. Certified Technical Trainer) is a plus 

Your Team