Senior FinTech Application Support Engineer

OpsWerks is a technical consulting company specializing in operational services for the high-tech industry. We help platform and infrastructure teams operate multi-cloud environments, execute complex migrations, and enable seamless app deployments.

Your Role

• Develop operational strategies and act as a subject matter expert on microservices and distributed systems for FinTech applications.

• Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations.

• Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems.

• Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability.

• Create and maintain comprehensive documentation of known issues, workarounds, and resolutions.

• Conduct knowledge sharing sessions and workshops within the team.

Your Qualifications

• Support critical production services: Respond to and resolve major incidents and outages, ensuring minimal service disruption.

• Large-scale distributed systems: Work in SRE or DevOps environments, managing and optimizing highly available and resilient infrastructure in cloud platforms such as AWS or GCP.

• Containerization: Deploy, manage, and scale containerized applications using platforms like Docker or Kubernetes in cloud environments like AWS or GCP.

• CI/CD Pipelines: Support applications and environments that utilize continuous integration and delivery pipelines, ensuring smooth integration and deployment processes.

• Logging and Monitoring: Utilize observability platforms such as Splunk, Prometheus, Grafana, and other APM tools to monitor system health, troubleshoot issues, and ensure uptime.

• Incident Management: Lead incident response using tools like PagerDuty or ServiceNow, ensuring fast resolution and root cause analysis.

• Version Control: Manage source code and collaborate on development using Git, following best practices for branching, merging, and versioning.

Plus points if you have:

• Operations experience in e-commerce, payment systems, or financial services: Practical experience managing critical systems in industries with high availability and security requirements.

• Proficiency in scripting languages: Strong scripting skills in languages such as Python or Shell for automation, system maintenance, and incident resolution.

• Familiarity with SQL queries: Ability to write and execute SQL queries for troubleshooting and resolving production issues.

• Relevant certifications: Industry-recognized certifications in key technical areas, such as cloud platforms, DevOps, or system administration.