About the job:

• Develop operational strategies and act as a subject matter expert on microservices and distributed systems for fintech applications.

• Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations.

• Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems.

• Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability.

• Create and maintain comprehensive documentation of known issues, workarounds, and resolutions.

• Conduct knowledge sharing sessions and workshops within the team.

• Be a member of a 24x7 shifting rotation.

About you

• Bachelor’s degree in any Information Technology or Engineering course.

• Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements.

• Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil.

 At least 5 years experience working with the following:

• Supporting critical production services, including response to major incidents and outages.

• Working in large-scale distributed systems as an SRE or DevOps engineer.

• Logging and monitoring: Splunk, Prometheus, or other APM & observability tools.

• Incident management: PagerDuty, ServiceNow.

• Version Control: Git.

PLUS POINTS

• Operations experience in e-commerce, Payments systems, or financial services.

• Container Orchestration: Docker, Kubernetes.

• Experience with cloud platforms (e.g. AWS, Azure).

• Proficient in scripting languages (e.g. Python, Shell).

• Relevant certifications in any of the key skills.

• Familiarity with SQL queries for troubleshooting.