Senior FinTech Application Support Engineer

OpsWerks is a technical consulting company specializing in operational services for the high-tech industry. We help platform and infrastructure teams operate multi-cloud environments, execute complex migrations, and enable seamless app deployments.

Your Role

• Develop operational strategies and act as a subject matter expert on microservices and distributed systems for FinTech applications.

• Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations.

• Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems.

• Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability.

• Create and maintain comprehensive documentation of known issues, workarounds, and resolutions.

• Conduct knowledge sharing sessions and workshops within the team.

Your Qualifications

• Bachelor’s degree in any Information Technology or Engineering course.

• Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements.

• Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil.

 At least 5 years experience working with the following:

• Support critical production services, including response to major incidents and outages.

• Work with large-scale distributed systems in SRE or DevOps environments.

• Utilize logging and monitoring tools such as Splunk, Prometheus, or other APM/observability platforms.

• Manage incidents using tools like PagerDuty or ServiceNow.

• Apply version control practices with Git.

Plus points if you have:

• Operations experience in e-commerce, payment systems, or financial services.

• Container orchestration with Docker and Kubernetes.

• Experience with cloud platforms such as AWS or Azure.

• Proficiency in scripting languages (e.g., Python, Shell).

• Familiarity with SQL queries for troubleshooting.

• Relevant certifications in key technical skills.