Who We Are

OpsWerks specializes in making data center and cloud operation teams thrive. Our philosophy is about making technology "werk"​ for our customers by tailoring solutions to their exact needs. We believe that products, services, tools, and processes should serve the needs of people, not the other way around.

Our global team of service architects, infrastructure admins, and software engineers have built and operated some of the world's largest, most scalable environments over the past two decades. From 24/7 monitoring to infrastructure design to application development, our team of talented, creative, and dynamic people has got it all covered.

Join us at OpsWerks. Together, we can make technology "werk" for the people.

We are currently looking for an innovative and passionate Senior Technical Business Analyst. Working under the Engineering team, your goal is to make the different teams in OpsWerks and its customers successful by immersing in day-to-day operations, building products and tools that increase efficiency, and establishing better partnerships with our customers.

Your Role

• Evaluate business processes, procedures, work practices, and anticipating requirements, uncovering areas for improvement, developing and implementing solutions
• Lead reviews of business processes and developing optimization strategies
  
• Stay up-to-date on the latest frameworks and IT advancements
  
• Conduct meetings and presentations to share ideas and findings
  
• Communicate design ideas using user flows or process flows
  
• Work closely with the Product Manager and Technical Lead in order to detect inefficiencies and recommend optimal business and development practices, including system functionality and behavior
  
• Interface with software vendors to understand their solution offerings, conduct testings, arrange product demonstrations and lead implementation that address business needs
  
• Ensure solution documentation adheres to the business and functional requirements
  
• Work closely with Product Manager and UI/UX engineer to ensure that application interfaces and designs are documented and are aligned with user expectations and requirements
  
• Able to assist the Technical Lead in facilitating agile ceremonies and principles
  
• Organize and prepare metrics on a regular basis using repeatable methods
  
• Work closely with stakeholders and perform detailed requirements analysis. The output of the analysis would be business requirements, functional requirements, or product requirements.
  
• Create use cases and ensure that there are no gaps in the requirements and/or user experience.
  
• Provide leadership, training, coaching, and guidance to junior members
  
• Perform user acceptance testing and ensure that deployed product or feature adheres to agreed requirements
  
• Serve as a liaison between stakeholders, users and the development team
  

Your Qualifications

• At least 4 years of technical business analysis skills in a similar role, ideally in the Hi-Tech, FinTech, or Solutions Delivery industries

• Excellent research and analytical skills
  

• Highly proficient technical writing capabilities
  

• Excellent communication skills to collaborate with team members and business stakeholders
  

• Familiarity with Agile Scrum and Ceremonies
  

• Knowledge of IT processes and software, as well as business processes
  

• Excellent organizational skills and strong attention to detail
  

• Knowledge of data analysis techniques, methodologies, and visualizations
  

• Work independently and is able to execute from conception to implementation
  

• Manifest a strong sense of leadership, able to present and challenge ideas, provide insights, make decisions and persuade others to come up with the best solutions
  

• Experience in being a part of solutions/services delivery projects
  

• Familiarity with tools, methodologies, and best practices for both project management and business analysis
  

• Proven skills in managing projects, developing project plans, monitoring performance and timely completion of deliverables
  

• Strong sense of ownership, customer service, and integrity demonstrated through clear communication
  

Plus Points

• Has experience in programming using languages such as Python, Javascript, or similar languages
• Familiarity with cloud platform such as AWS, Azure or GCP

Your Team