Learning Program Manager

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Learning Program Manager

Full-time · Manila

Who We Are

Opswerks specializes in making data center and cloud operation teams thrive. Our philosophy is about making technology "werk"​ for our customers by tailoring solutions to their exact needs. We believe that products, services, tools and processes should serve the needs of people, NOT the other way around.

Our global team of service architects, infrastructure admins and software engineers have built and operated some of the world's largest, most scalable environments over the past two decades. From 24/7 monitoring to infrastructure design to application development, our team of talented, creative and dynamic people has got it all covered.

Join us at Opswerks. Together, we can make technology "werk" for the people.

Your Role

We take pride in  operation teams thrive. We believe that products, services, tools, and processes should serve the needs of the people, not the other way around. Our success is largely dependent on the stellar ability of our members.

We are seeking a passionate Learning Program Manager to support the growth and development of our employees and  play a crucial role in helping talented individuals enhance their skills and knowledge needed to drive the growing business.

The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level learning program initiatives. As a natural leader, you should have strong talent for project coordination and ultimately, be motivated by the desire to optimize productivity and nurture learning program success from inception to completion.

You will contribute to our company’s success and ensure that our employees are equipped with the necessary skills to excel in their roles.

You’ll support this effort by:

  • Creating an L&D strategy to enhance the capabilities of the members through continued education and skills training
  • Designing and developing learning programs for the organization based on the created L&D strategy and competency map.
  • Developing learning program assessment protocols for evaluation and improvement
  • Maintaining the organizational standard of satisfaction, quality, and performance.
  • Overseeing multiple projects, ensuring learning program goals are reached within tight deadlines

If you are an expert  in managing and designing, evaluating learning programs, we would be thrilled to meet you. Join us in fostering a culture of continuous learning and professional growth.

You will develop a custom learning and development map for the entire organization for their continued upskilling towards their role path. Monitor the overall effectiveness of the learning programs and ensure all are implemented within quality standards.

You will deliver on tight timeframes for training completion, with an average completion percentage in the 90th percentile.

You will hold our people to high work behavior standards, giving in the moment relevant and specific feedback while leading the learning specialists in providing overall learning program structure.

Your Responsibilities

  • Evaluate individual and organizational development needs based on the competency plan you will develop.
  • Create and execute learning strategies and programs to address the needs
  • Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
  • Design and deliver e-learning courses, workshops and other learning programs
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Help leaders develop their team members through career pathing
  • Assess the effectiveness of the learning programs and ensure all are implemented within quality standards.
  • Track budgets and negotiate contracts
  • Develop and oversee Technical Training Lead and L&D Partners

Your Qualifications

  • Proven experience as an L&D Leader or similar role
  • Exceptional skills in leadership, project, time management, facilitation, and organization
  • Excellent knowledge of effective learning and development methods
  • Highly proficient in MS Office and Learning Management Systems (LMS)
  • Excellent communication and negotiation skills; sharp business acumen
  • Familiarity with e-learning platforms and practices
  • Ability to build relationships with employees and vendors
  • Exceptional knowledge of change management principles and performance evaluation processes
  • Ability to conduct cost-benefit analysis and calculate training ROI

  • BSc/BA in Education, Psychology, or a related field
  • Professional certification (e.g. CLDP) is a plus

Your Team

In this role, you’ll report to the Head of Learning & Development. Day-to-day you’ll work closely with other teammates.

Our team is made up of individuals who are aligned through Opswerks’ values. In the spirit of building a healthy community, which requires open and honest communication, here are our expectations for each and everyone one of us at Opswerks:

  • To uphold Opswerks’ Mission and Methods
  • To know, believe and execute each team’s mission plan
  • Growing in the 4 awarenesses (self, others, surroundings and situation)
  • To take ownership of your personal growth for the team’s well-being
  • To never give up, to never give in … only giving your best

Ready to start your awesome journey and be part of OpsWerks?