Lead Systems & Network Engineer

OpsWerks is a technical consulting company specializing in operational services for the high-tech industry. We help platform and infrastructure teams operate multi-cloud environments, execute complex migrations, and enable seamless app deployments.

About the Role

We aren't looking for a "ticket-closer." We’re looking for a Systems Expert who wants to own the infrastructure for two high-energy offices. If you think a well-configured pfSense firewall is a work of art and you have the "SharePoint whisperer" skills to organize a chaotic digital workspace, we should talk.

Your Role

• Level 3 "Boss Mode" Support: When things get weird across our cloud infra, SaaS platforms, or internal systems, you’re the one who dives in. You don’t just fix symptoms; you perform the deep-dive diagnostics and log analysis to validate the root cause so the problem stays dead.

• The Dev-Ops Bridge: You’ll collaborate directly with our development teams to resolve environment and deployment issues. You’re the reason "it works on my machine" isn't an excuse anymore.

• Azure & Identity Mastery: Managing Entra ID to ensure SSO is seamless and Conditional Access policies are smart. You’ll keep our O365/SharePoint environment from turning into a digital junk drawer.

• Network Craftsmanship: Tuning our Netgate/pfSense setups for dual-ISP failover and complex outbound VPN routing. You know exactly where to place those 9 Ubiquiti APs for 100% coverage.

• Operational Excellence: You own the runbooks. You maintain the documentation and procedures that make our operations repeatable and scalable. You hit your marks (SLA) because you’re efficient, not because you’re rushed.

• Vendor Diplomat: When a 3rd-party provider or vendor drops the ball, you’re the one who steps in, speaks their language, and gets the resolution we need.

Who You Are

• A Log Whisperer: You actually enjoy looking at logs to find the "Why" behind an incident.

• Hybrid Savvy: You’re equally comfortable in the pfSense GUI, the AWS Console, or the Azure Portal.

• Documentation Evangelist: You know that a good runbook is a love letter to your future self (and the team).

• The Reliable Pro: You value your work-life balance, which is why you build systems that don't break at 3 AM.

Tech Stack

• Firewalls: Netgate 8200 Max (pfSense Plus).

• Wireless: Ubiquiti UniFi Enterprise.

• Cloud: AWS (Basic Ops/IAM) & Azure (Entra ID).

• Productivity: O365 & SharePoint Online.