Application Support Engineer

OpsWerks is a technical consulting company specializing in operational services for the high-tech industry. We help platform and infrastructure teams operate multi-cloud environments, execute complex migrations, and enable seamless app deployments.

We are looking for Application Support Engineers responsible for supporting microservices-based applications running across Linux platforms, Kubernetes environments, and AWS/cloud infrastructure.

This role focuses on production operations, incident response, and deep troubleshooting of distributed systems. You will work closely with development and platform teams to maintain system reliability, investigate issues, and improve operational processes.

Key Responsibilities

• Support and maintain microservices-based applications across Linux, Kubernetes, and cloud platforms.

• Monitor system health and respond to production incidents and service degradations.

• Troubleshoot application and platform issues using logs, metrics, and system diagnostics.

• Work with development and platform teams to resolve service and infrastructure issues.

• Conduct root cause analysis and contribute to operational improvements.

• Maintain runbooks, operational documentation, and troubleshooting guides.

• Identify opportunities to automate repetitive operational tasks.

• Mentor junior engineers and participate in a 24x7 rotational support schedule.

Your Qualifications

• 3+ years of experience supporting production applications or distributed systems environments.

• Application Support: Strong understanding of HTTP/HTTPS requests, APIs, and TLS/SSL certificates, with experience troubleshooting application connectivity and service issues.

• Microservices Systems: Experience supporting microservices architectures, including service deployments, scalability considerations, and reliability of distributed applications.

• Platform Expertise: Hands-on experience working with Linux systems, Kubernetes/container platforms and AWS or cloud infrastructure.

• Observability & Operations Tools: Experience using monitoring, logging, and metrics tools to investigate incidents and analyze service health and KPIs.

• Operational Engineering Skills: Familiarity withGit workflows and basic scripting (Bash, Python, or similar)for operational tasks and automation.

Plus points:

• Experience supporting API gateways, messaging systems, or platform services.

• Exposure to DevOps or SRE environments.

• Cloud or Kubernetes certifications (CKAD, AWS)